Tier 2 And Tier 3 Desktop Support Engineer (bigfix And Intune)

Leidos UK

Bethesda, MD, USA
Base: $52,000.00 - $94,000.00; bonus/equity: not s...
Onsite
Windows 11 desktop operating systems
Intune and bigfix experience
Active directory user management
This role provides Tier 2 and Tier 3 desktop support in a secure, enterprise Windows environment while delivering high-level customer service

Job Summary

  • This role provides Tier 2 and Tier 3 desktop support in a secure, enterprise Windows environment while delivering high-level customer service.
  • Candidates must be local to the DC area and possess US citizenship or Green Card status with the ability to obtain a Public Trust Clearance.
  • The position involves building, configuring, and maintaining Windows 11 images using automated deployment tools like Intune and BigFix.

Matching Summary

This role provides Tier 2 and Tier 3 desktop support in a secure, enterprise Windows environment while delivering high-level customer service.

Salary

Base: $52,000.00 - $94,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Windows 11 desktop operating systems
  • Intune and BigFix experience
  • Active Directory user management
  • Enterprise Windows network troubleshooting
  • Service Now ticket maintenance

Nice-to-have

  • macOS support exposure
  • Federal or NIH environment experience
  • Strong problem-solving skills
  • Customer-focused communication mindset
  • Mobile device management familiarity

Key Requirements

  • US Citizenship or Green Card holder
  • Local to DC area required
  • Ability to obtain Public Trust Clearance
  • 4 years of enterprise desktop support experience
  • CompTIA A+, Network+, or Security+ certification

Work Rights

Must have US citizenship or Green Card holder

Tailored Resume

Cover Letter