Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Lead customer satisfaction improvement initiatives
Follow up with customers within 48 hours
Track and trend customer concerns using freshdesk
The role serves as a key liaison between the dealership and customers to ensure concerns are addressed promptly

Job Summary

  • The role serves as a key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will develop continuous improvement plans and collaborate with the Reputation and Brand Team on social media sentiment.
  • The position offers competitive pay, medical benefits, and a 401(k) retirement plan.

Matching Summary

The role serves as a key liaison between the dealership and customers to ensure concerns are addressed promptly.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Lead customer satisfaction improvement initiatives
  • Follow up with customers within 48 hours
  • Track and trend customer concerns using FreshDesk

Nice-to-have

  • Warranty Claims or Collections experience
  • Strong communication skills
  • Team player with positive attitude

Key Requirements

  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter