Senior/ Duty Manager (oasia Cluster)

Far East Organization

On-site
Front office supervision experience
Opera pms proficiency required
Guest complaint resolution skills
Far East Organization is seeking a Senior/Duty Manager for their hotel operations, responsible for overseeing Front Office functions and ensuring customer satisfaction. The ideal candidate should possess a diploma in hospitality and have 2-3 years of relevant supervisory experience, along with leadership and communication skills

Job Summary

  • This role directs day-to-day activities of the Front Office and operational departments to ensure smooth hotel operations.
  • The Duty Manager is responsible for supervising staff conduct, handling guest complaints with diplomacy, and managing VIP arrivals.
  • Candidates must be willing to work rotating shifts, weekends, and public holidays while maintaining high service standards.

Matching Summary

Match Score: 85

Far East Organization is seeking a Senior/Duty Manager for their hotel operations, responsible for overseeing Front Office functions and ensuring customer satisfaction. The ideal candidate should possess a diploma in hospitality and have 2-3 years of relevant supervisory experience, along with leadership and communication skills.

Skills & Requirements

Must-have

  • Front Office supervision experience
  • Opera PMS proficiency required
  • Guest complaint resolution skills
  • VIP service coordination duties
  • Rotating shift availability

Nice-to-have

  • Leadership and communication skills
  • Service excellence certification
  • CERT training completion
  • Problem-solving abilities
  • Professional appearance standards

Key Requirements

  • Minimum Diploma in Hospitality or Tourism
  • 2-3 years Front Office supervisory experience
  • Proficiency in Opera PMS system
  • Willingness to work rotating shifts

Work Rights

Not specified

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