Customer Insights & Data Expert

ING

Unknown, Unknown, Belgium
Hybrid
5 years relevant experience
Sql proficiency required
Genai and data automation
ING is seeking a Customer Insights & Data Expert who will turn data into strategic insights, leveraging GenAI and automation to enhance analytical efficiency and customer understanding. The ideal candidate will have at least five years of experience in analytics, customer insights, or innovation, coupled with strong storytelling and data visualization skills

Job Summary

  • The role involves combining data modeling with clear storytelling to translate complex data into strategic recommendations.
  • Candidates will lead initiatives integrating innovation, customer behavior insights, and predictive modeling to drive business decisions.
  • The team offers access to ING's Analytics Academy, CX training, and opportunities to lead high-impact visible projects.

Matching Summary

Match Score: 85

ING is seeking a Customer Insights & Data Expert who will turn data into strategic insights, leveraging GenAI and automation to enhance analytical efficiency and customer understanding. The ideal candidate will have at least five years of experience in analytics, customer insights, or innovation, coupled with strong storytelling and data visualization skills.

Skills & Requirements

Must-have

  • 5 years relevant experience
  • SQL proficiency required
  • GenAI and data automation
  • Customer insights research
  • NPS steering experience

Nice-to-have

  • SAS, Cognos, Adobe tools
  • Power BI visualization skills
  • Research and experimentation
  • Strong storytelling abilities
  • Innovation mindset

Key Requirements

  • Minimum 5 years of experience in analytics or customer insights
  • Excellent English proficiency required
  • Dutch and/or French language skills preferred

Work Rights

Not specified

Tailored Resume

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