Minitab is seeking a Customer Success Manager for Strategic Accounts, focusing on enhancing customer relationships and driving adoption of their SaaS solutions. The role involves acting as a trusted advisor, managing enterprise customers, and collaborating with internal teams to ensure customer satisfaction and success
Job Summary
This role serves as a strategic post-sale partner for enterprise customers to drive adoption and ensure measurable business value.
You will lead customers through the Customer Engagement Lifecycle while conducting outcome-focused Business Reviews and building strategic success plans.
The position offers direct impact on customer value and retention within a collaborative culture that supports influencing roadmap and strategy.
Matching Summary
Match Score: 85
Minitab is seeking a Customer Success Manager for Strategic Accounts, focusing on enhancing customer relationships and driving adoption of their SaaS solutions. The role involves acting as a trusted advisor, managing enterprise customers, and collaborating with internal teams to ensure customer satisfaction and success.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years in enterprise SaaS
Manage high-touch strategic customers
Conduct outcome-focused Business Reviews
Drive ROI and value realization
Partner with Sales on expansion
Nice-to-have
Customer-obsessed mindset
Strong business acumen
Comfortable managing complexity
Action-oriented problem solver
Excellent cross-functional collaborator
Key Requirements
Bachelor's degree or equivalent experience
Legally authorized to work in the US
No visa sponsorship required
Work Rights
Must be legally authorized to work in the United States