Dispute Resolution Specialist - Ctp

QBE

Parramatta, NSW, Australia
**
Nsw ctp scheme knowledge
End-to-end dispute management
Final decision-maker role
** QBE is seeking a Dispute Resolution Specialist for its NSW CTP Personal Injury Commission team in Parramatta. The role involves managing external disputes and making final decisions in accordance with relevant legislation, while promoting continuous improvement in customer experience. **

Job Summary

  • Manage external CTP disputes end-to-end, delivering fair and well-reasoned outcomes as QBE's final decision-maker.
  • Assess, investigate, and determine complex matters in accordance with legislation, scheme objectives, and best practice.
  • Identify systemic insights from disputes to support continuous improvement across customer experience, claims decision-making, and compliance.

Matching Summary

Match Score: 75

** QBE is seeking a Dispute Resolution Specialist for its NSW CTP Personal Injury Commission team in Parramatta. The role involves managing external disputes and making final decisions in accordance with relevant legislation, while promoting continuous improvement in customer experience. **

Skills & Requirements

Must-have

  • NSW CTP scheme knowledge
  • End-to-end dispute management
  • Final decision-maker role
  • Customer-focused written determinations
  • Systemic insights identification

Nice-to-have

  • Human touch in customer interactions
  • Continuous improvement focus
  • Collaborative stakeholder engagement

Key Requirements

  • Previous experience in dispute resolution or complex decision-making
  • Detailed knowledge of NSW CTP scheme and Motor Accident Injuries Act 2017
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Customer-centric mindset
  • Strong time management and resilience
  • Work rights, police and credit checks

Work Rights

Not specified

Tailored Resume

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