Front Office Duty Manager

Sofitel Brisbane Central

Singapore, Singapore
On-site
Guest arrival and departure experience
Lobby operations management
Incident management and resolution
The position is responsible for conducting all teams partaking in a guest’s arrival and departure

Job Summary

  • The position is responsible for conducting all teams partaking in a guest’s arrival and departure.
  • Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
  • Benefits include a 5-day work week, duty meals, colleague discounts, flexible benefits, medical and wellness benefits, comprehensive insurance, and career development opportunities.

Matching Summary

The position is responsible for conducting all teams partaking in a guest’s arrival and departure.

Skills & Requirements

Must-have

  • Guest arrival and departure experience
  • Lobby operations management
  • Incident management and resolution
  • Service standards adherence
  • Upsell and cross-sell execution

Nice-to-have

  • Approachable attitude
  • Works well under pressure
  • Self-motivated and shows initiative

Key Requirements

  • Diploma or Degree in hospitality or related field
  • Minimum 5 years relevant experience
  • At least 2 years at a management level
  • Excellent communication skills in English
  • Ability to communicate in a second language

Work Rights

Not specified

Tailored Resume

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