Gbs Cs Operation Supervisor

UPS

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Monitoring day-to-day operations
Analyzing production and quality
Coaching administrative staff
** UPS is seeking a GBS CS Operation Supervisor to oversee the daily operations of contact center teams, focusing on improving performance and customer satisfaction. The role requires strong analytical skills to identify challenges and implement operational changes while managing and coaching team members. **

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

Match Score: 75

** UPS is seeking a GBS CS Operation Supervisor to oversee the daily operations of contact center teams, focusing on improving performance and customer satisfaction. The role requires strong analytical skills to identify challenges and implement operational changes while managing and coaching team members. **

Skills & Requirements

Must-have

  • monitoring day-to-day operations
  • analyzing production and quality
  • coaching administrative staff
  • handling escalated customer calls
  • supervising operational quality

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • continuous development plans

Key Requirements

  • Bachelor’s Degree or International equivalent
  • Experience managing customer relationships
  • Experience supervising others
  • Experience using Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

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