Oversee all Guest Experience operations including Concierge and Adventure while upholding Four Seasons luxury standards and placing the guest experience at the forefront of every decision
Job Summary
Oversee all Guest Experience operations including Concierge and Adventure while upholding Four Seasons luxury standards and placing the guest experience at the forefront of every decision.
Support talent acquisition, onboarding, training initiatives, and performance evaluations to cultivate a knowledgeable and service-driven team.
Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand, with benefits including free and discounted stays worldwide and comprehensive training.
Matching Summary
Oversee all Guest Experience operations including Concierge and Adventure while upholding Four Seasons luxury standards and placing the guest experience at the forefront of every decision.
Skills & Requirements
Must-have
Guest Experience Operations
Concierge and Adventure oversight
Luxury hotel standards
Hands-on leadership approach
Conflict resolution and complaint management
Financial targets and expense management
Nice-to-have
Genuine caring and compassionate professional
Integrity and accountability
Trust openness and empowerment
Relationship building across stakeholders
Passion for hospitality growth
Key Requirements
2+ years hotel management or supervisory experience