Principal It Project Lead

Medtronic UK

Competitive salary; short-term incentive via medtr...
8+ years it service delivery experience
Managed service provider relationship management
Itsm framework knowledge incident change release problem
This role is accountable for end-to-end service delivery ensuring operations run Business as Usual while managed service providers deliver best-in-class services

Job Summary

  • This role is accountable for end-to-end service delivery ensuring operations run Business as Usual while managed service providers deliver best-in-class services.
  • The position requires strong operational leadership to balance operational excellence with strategic demand management in a complex global delivery environment.
  • Medtronic offers a competitive salary, flexible benefits package, and eligibility for the Medtronic Incentive Plan (MIP) to support employee success.

Matching Summary

This role is accountable for end-to-end service delivery ensuring operations run Business as Usual while managed service providers deliver best-in-class services.

Salary

Competitive Salary; Short-term incentive via Medtronic Incentive Plan (MIP); Flexible Benefits Package

Skills & Requirements

Must-have

  • 8+ years IT service delivery experience
  • Managed service provider relationship management
  • ITSM framework knowledge incident change release problem
  • SLA KPI performance tracking and reporting
  • Global delivery model operations management

Nice-to-have

  • Experience in regulated medical device environments
  • Financial management and SOW governance skills
  • Enterprise architecture and PMO process familiarity
  • Cross-functional global team collaboration experience

Key Requirements

  • Bachelor's degree in Engineering or Information Technology
  • 8+ years of experience in IT service delivery or project leadership
  • Proven experience managing MSPs in a global delivery model

Work Rights

Not specified

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