Senior Technical Support Engineer

Salesforce

Tokyo, Japan
Not specified (likely hybrid based on company culture)
5+ years industry experience supporting mission-critical software
Excellent java programming and debugging skills
Strong grasp of relational database theory (oracle/ms sql)
Salesforce is seeking a Senior Technical Support Engineer in Tokyo, Japan, who will provide world-class technical support for its cloud products, requiring strong technical skills and customer focus. The ideal candidate should have extensive experience in technical support, particularly in cloud technologies, and must be adaptable in a fast-paced environment

Job Summary

  • The role involves providing best-in-class technical support to customers, partners, and internal teams while managing the full technical support lifecycle.
  • Candidates must possess strong analytical, troubleshooting, and problem-solving abilities within a fast-paced, fluid environment.
  • Salesforce is seeking Trailblazers passionate about AI and innovation to join their global team in Tokyo, Japan.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Technical Support Engineer in Tokyo, Japan, who will provide world-class technical support for its cloud products, requiring strong technical skills and customer focus. The ideal candidate should have extensive experience in technical support, particularly in cloud technologies, and must be adaptable in a fast-paced environment.

Skills & Requirements

Must-have

  • 5+ years industry experience supporting mission-critical software
  • Excellent Java programming and debugging skills
  • Strong grasp of relational database theory (Oracle/MS SQL)
  • Experience with Windows and Linux operating systems
  • Knowledge of Cloud platforms (Azure, AWS, GCP)

Nice-to-have

  • Experience with Open API Specification (Swagger)
  • Familiarity with REST and SOAP web service frameworks
  • Network troubleshooting experience
  • Ability to work independently and collaboratively
  • Passion for delivering high-quality customer success

Key Requirements

  • Bachelor's degree in Computer Science or equivalent practical experience
  • Minimum 5+ years of industry experience in supporting mission-critical software components
  • Excellent verbal and written English skills

Work Rights

Not specified

Tailored Resume

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