Job Summary

• Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
• Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations.
• Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement.

Matching Summary

Skills & Requirements

Key Requirements

• In-depth technical knowledge and experience
• Thorough understanding of underlying principles
• Strong awareness of risk and control
• Experience leading or holding a senior role

Work Rights