It Service Desk Agent

University of Arkansas System

Little Rock, Arkansas, US
Base: $18ph; bonus/equity: not specified; benefits...
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Update tickets from member institutions
Maintain accurate knowledge base articles
Maintain accurate equipment records
** The University of Arkansas System is seeking an IT Service Desk Agent for a temporary position in Little Rock, Arkansas. The role involves providing service desk support, managing tickets, maintaining knowledge bases, and assisting staff with computer-related issues. **

Job Summary

  • The IT Service Desk Agent is responsible for a wide range of activities related to service desk support such as updating tickets from member institutions, maintaining accurate knowledge base articles, maintaining accurate equipment records, and assisting staff members with the use of their computer equipment.
  • The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment.
  • The University of Arkansas System has a tradition of excellence and provides communities in Arkansas with access to academic and professional opportunities.

Matching Summary

Match Score: 75

** The University of Arkansas System is seeking an IT Service Desk Agent for a temporary position in Little Rock, Arkansas. The role involves providing service desk support, managing tickets, maintaining knowledge bases, and assisting staff with computer-related issues. **

Salary

Base: $18/hr; Bonus/Equity: Not specified; Benefits: No

Skills & Requirements

Must-have

  • Update tickets from member institutions
  • Maintain accurate knowledge base articles
  • Maintain accurate equipment records
  • Assist staff with computer equipment
  • Strong written communication skills
  • Strong oral communication skills

Nice-to-have

  • Collegial and collaborative environment
  • Demonstrated analytics skills

Key Requirements

  • Proof of legal authority to work in the United States

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter