Customer Success Manager

MongoDB Atlas

Stuttgart, Germany
Hybrid
Technical and account management skills
Customer health and revenue realization
Advocating on behalf of customers
MongoDB Atlas is seeking a Customer Success Manager in Stuttgart, Germany, who is passionate about technology and customer advocacy. The ideal candidate should have significant experience in customer success roles, particularly with technical products, and be skilled in managing customer relationships and driving positive outcomes

Job Summary

  • Act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy, including running enablement sessions and advising on technical environment optimization.
  • Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and facilitating the resolution of high-stakes customer challenges while identifying strategic opportunities.
  • Lead in-person executive business reviews for strategic customers, interfacing with C-suite executives and technical leaders to align business objectives and agree to mutual success plans.

Matching Summary

Match Score: 88

MongoDB Atlas is seeking a Customer Success Manager in Stuttgart, Germany, who is passionate about technology and customer advocacy. The ideal candidate should have significant experience in customer success roles, particularly with technical products, and be skilled in managing customer relationships and driving positive outcomes.

Skills & Requirements

Must-have

  • Technical and account management skills
  • Customer health and revenue realization
  • Advocating on behalf of customers
  • Act with a high level of autonomy
  • Entrepreneurial mindset and process building
  • Team player and collaboration
  • Bilingual English and German

Nice-to-have

  • Passion for technology
  • Thrive with ambiguity
  • Curiosity to learn technical concepts
  • Prior exposure to database, cloud, infrastructure technology

Key Requirements

  • 7+ years experience in Customer Success, Technical Account Management, Professional Services, or similar role
  • 4+ years experience accountable for customer health and revenue for Forbes Global 2000 customers
  • Based in Stuttgart for hybrid working model

Work Rights

Not specified

Tailored Resume

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