Sr. Customer Success Manager

Cato Networks

Bay Area, United States
$160,000 - $200,000; not specified; health/vision/...
On-site
Customer relationship management
Product adoption and expansion
Quarterly business reviews (qbrs)
Cato Networks is seeking a Senior Customer Success Manager based in the Bay Area, who will be responsible for ensuring customer satisfaction and driving product adoption among key accounts. The role requires a mix of technical knowledge in networking and security, along with strong interpersonal skills to develop relationships with clients

Job Summary

  • As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal.
  • Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology.
  • Cato provides a competitive salary and comprehensive benefits plan, including health/vision/dental insurance, 401(k), stock options, and flexible time-off.

Matching Summary

Match Score: 85

Cato Networks is seeking a Senior Customer Success Manager based in the Bay Area, who will be responsible for ensuring customer satisfaction and driving product adoption among key accounts. The role requires a mix of technical knowledge in networking and security, along with strong interpersonal skills to develop relationships with clients.

Salary

$160,000 - $200,000; Not specified; health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits

Skills & Requirements

Must-have

  • Customer relationship management
  • Product adoption and expansion
  • Quarterly Business Reviews (QBRs)
  • Renewal and upsell management
  • Networking and security software solutions

Nice-to-have

  • Curiosity and empathy
  • Human-level connection
  • Sustainable path to yes

Key Requirements

  • 5+ years of experience in Customer Success or sales
  • Experience with networking or security software
  • Excellent customer communication and presentation skills
  • Ability to influence and persuade at all levels
  • Must be located within the Bay Area, CA, United States
  • Ability to travel up to 25% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter