Production Support, Senior Manager (vice President)
Publix Serving (Civica)
Hybrid
Application support strategy
Technical leadership
Service level agreements (slas)
Lead, mentor, and develop a regional team of application support analysts, fostering a culture of continuous improvement and technical excellence
Job Summary
Lead, mentor, and develop a regional team of application support analysts, fostering a culture of continuous improvement and technical excellence.
Define and own the long-term support strategy for a portfolio of applications, driving initiatives to enhance stability and ensure service delivery exceeds expectations.
Partner with global development and engineering leads to influence application roadmaps and champion the adoption of new technologies, including AI-driven tools, to optimize support processes.
Matching Summary
Lead, mentor, and develop a regional team of application support analysts, fostering a culture of continuous improvement and technical excellence.
Skills & Requirements
Must-have
Application Support Strategy
Technical Leadership
Service Level Agreements (SLAs)
Incident and Problem Management
UNIX/LINUX environments
Oracle SQL/PLSQL
AI and automation
Nice-to-have
Process excellence and leadership
Continuous improvement
Financial acumen and budget planning
Fast-paced environment adaptability
Key Requirements
10+ years in Application Support
3-5 years in leadership/management
Bachelor’s/University degree or equivalent experience