Banamex Volante Sr Distrito Mazatlan P0000329012

Work From Home With CiCi

Fully remote
Customer related activities
Timely resolution
Client portfolio management
This job posting is for a Customer Service Representative position at Citi, focused on managing client inquiries and providing exceptional customer service support. The role requires 2-4 years of relevant experience, particularly in customer service or finance, and emphasizes critical thinking, attention to detail, and strong communication skills

Job Summary

  • The Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.
  • Responsibilities include managing client inquiries, developing client portfolios through regular calls and face-to-face interaction, and informing customers about problems with regular resolution updates.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

Match Score: 85

This job posting is for a Customer Service Representative position at Citi, focused on managing client inquiries and providing exceptional customer service support. The role requires 2-4 years of relevant experience, particularly in customer service or finance, and emphasizes critical thinking, attention to detail, and strong communication skills.

Skills & Requirements

Must-have

  • customer related activities
  • timely resolution
  • client portfolio management
  • transactional and inquiry activity scorecards
  • market and regulatory requirements
  • adherence to departmental standards

Nice-to-have

  • exceptional client experience
  • risk assessment
  • sound ethical judgment
  • control issues reporting

Key Requirements

  • 2-4 years of relevant experience
  • Experience in customer service and/or finance
  • Proficient in Microsoft Office
  • Proven critical thinking and crisis management skills
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter