Customer Experience Associate - Joseph Howe

TD Bank

Halifax, Nova Scotia, Canada
Base: $22.00 - $27.21 cad; bonus/equity: not speci...
Process financial transactions accurately
Understand and determine customer needs
Resolve customer concerns using standard procedures
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand customer needs to recommend solutions, and resolve concerns while achieving assigned goals and business objectives.
  • TD is committed to providing fair and equitable compensation, growth opportunities, and skill development, with a total rewards package that includes base salary, variable compensation, health and well-being benefits, and career development programs.

Matching Summary

At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

Salary

Base: $22.00 - $27.21 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process financial transactions accurately
  • Understand and determine customer needs
  • Resolve customer concerns using standard procedures
  • Promote banking solutions and services
  • Deliver quality customer experiences

Nice-to-have

  • Think like a customer
  • Act like an Owner
  • Innovate with purpose
  • Execute with Speed and Impact
  • Build a positive work environment

Key Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills
  • Hands on knowledge of MS Office and internet
  • Ability to exercise initiative, be accurate and detail oriented
  • Dynamic communicator with established customer experience skills

Work Rights

Not specified

Tailored Resume

Cover Letter