Flexport Engineering is seeking an Account Service Delivery Manager in Ho Chi Minh City, Vietnam, to ensure operational excellence for key global accounts. The ideal candidate should have extensive experience in logistics and supply chain management, with a focus on client relationship management and operational coordination
Job Summary
Serve as the primary point of contact for assigned strategic clients, ensuring a seamless and high-quality service experience across all Flexport solutions.
Monitor and report service performance across functions and regions to ensure all products are delivered at or above agreed standards.
Identify growth opportunities within accounts and partner with sales to expand Flexport’s share of wallet and drive total sales conversion.
Matching Summary
Match Score: 85
Flexport Engineering is seeking an Account Service Delivery Manager in Ho Chi Minh City, Vietnam, to ensure operational excellence for key global accounts. The ideal candidate should have extensive experience in logistics and supply chain management, with a focus on client relationship management and operational coordination.
Skills & Requirements
Must-have
client-facing experience in logistics
managing freight forwarding operations
customer service and executive communication
building and expanding client relationships
cross-functional, multi-national environments
strategic mindset and planning discipline
negotiation and problem-solving skills
Nice-to-have
disruptive force in global commerce
passionate experts transforming logistics
compliance-first approach
alignment with core values
Key Requirements
5+ years client-facing experience
Experience managing global enterprise accounts
Experience operating in complex stakeholder landscapes