Retail Learning And Engagement Manager, North Asia
Chanel
Hong Kong S, Hong Kong
Retail learning and group animation
Client relational promise
Brand posture
The Learning and Engagement manager will lead the markets to elevate our Retail Teams with the right knowledge, skills and behaviors to deliver the Ultimate Boutique Experience
Job Summary
The Learning and Engagement manager will lead the markets to elevate our Retail Teams with the right knowledge, skills and behaviors to deliver the Ultimate Boutique Experience.
You will shape the learning experience of all frontline teams, identifying needs and co-working with the markets to enhance curriculums.
You will strive for opportunities to engage, upskill and inspire the Learning teams across markets, leveraging on local and global initiatives.
Matching Summary
The Learning and Engagement manager will lead the markets to elevate our Retail Teams with the right knowledge, skills and behaviors to deliver the Ultimate Boutique Experience.
Skills & Requirements
Must-have
Retail learning and group animation
Client relational promise
Brand Posture
On the floor learning and coaching
Learning design and roll out
Modern learning methodologies
Service Excellency mindset
Nice-to-have
Passion for Fashion and Retail
Innovative mindset and adaptability
Teamwork & Agility
Outside-In learnings
Embodying North Asia “Lead Beyond” values
Key Requirements
Extensive experience in retail learning
Preferably within the Fashion/Luxury sector
Exceptional public speaking, storytelling, and interpersonal skills