Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
EōS Fitness is seeking a Member Experience Manager to enhance the member experience at their Chandler, AZ location. The role focuses on delivering exceptional customer service, resolving member concerns, and training front desk staff while embodying the company’s core values
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Candidates will partner with department managers to train, motivate, and develop the front desk team while maintaining high cleanliness standards.
Benefits include free membership for the employee and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager to enhance the member experience at their Chandler, AZ location. The role focuses on delivering exceptional customer service, resolving member concerns, and training front desk staff while embodying the company’s core values.
Salary
Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Billing issue resolution
Team training and development
Facility operations management
Nice-to-have
Fitness industry knowledge
Social media platform proficiency
Empathy and solution-oriented mindset
Fast-paced environment adaptability
Personalized member outreach strategies
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days