Helpdesk Specialist (msoffice 365, Vpn, Active Directory)
Gartner
Gurgaon, , India
Hybrid
Active directory support
Windows and macos support
Microsoft intune administration
Gartner IT values nonstop innovation and an outcome-driven approach to success, fostering a culture where great ideas can come from anyone on the team
Job Summary
Gartner IT values nonstop innovation and an outcome-driven approach to success, fostering a culture where great ideas can come from anyone on the team.
The Helpdesk Specialist acts as the first point of contact for IT support requests, ensuring high first contact resolution and maintaining accurate ticket documentation.
Gartner offers world-class benefits, highly competitive compensation, and a hybrid work environment supporting professional growth and personal flourishing.
Matching Summary
Gartner IT values nonstop innovation and an outcome-driven approach to success, fostering a culture where great ideas can come from anyone on the team.
Skills & Requirements
Must-have
Active Directory support
Windows and macOS support
Microsoft Intune administration
ServiceNow ticketing tool
VPN technologies troubleshooting
24x7 rotational shift environment
Customer support and IT operations
Nice-to-have
HDI certification
Microsoft Certified Professional
SQL and Oracle data analytics
Power BI knowledge
Strong problem-solving skills
Excellent communication skills
Team collaboration and ownership mindset
Key Requirements
1-4 years IT support experience
Experience in 24x7 rotational shifts
Knowledge of ITIL framework (certification preferred)
Bachelor’s degree in Computer Science or related field