WFM Program Manager , SEPO Operations Integration

Amazon

Bengaluru, KA, IN
On-site
Workforce management experience
Data analysis and statistical tools
Capacity planning and forecasting
Amazon is seeking a Workforce Program Manager for its SEPO Operations Integration team in Bengaluru. The role focuses on enhancing customer experience through effective workforce management, data analysis, and cross-functional collaboration

Job Summary

  • The role focuses on delivering best-in-class customer experience by inventing and simplifying processes for the SEPO vertical.
  • Candidates will leverage data analysis to mitigate capacity risks, manage dependencies across operating units, and ensure optimal staff utilization.
  • Success in this position requires maintaining governance mechanisms, developing performance metrics, and coordinating with global teams for holiday and contingency planning.

Matching Summary

Match Score: 85

Amazon is seeking a Workforce Program Manager for its SEPO Operations Integration team in Bengaluru. The role focuses on enhancing customer experience through effective workforce management, data analysis, and cross-functional collaboration.

Skills & Requirements

Must-have

  • Workforce management experience
  • Data analysis and statistical tools
  • Capacity planning and forecasting
  • 24/7 environment availability
  • Stakeholder communication skills

Nice-to-have

  • Global mindset and perspective
  • Process simplification abilities
  • Strong narrative writing skills
  • Trust-based relationship building
  • Strategic analytical thinking

Key Requirements

  • Ability to work in a 24/7 environment
  • Experience with centralized reporting platforms
  • Proficiency in managing staffing gaps strategically

Work Rights

Not specified

Tailored Resume

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