Associate Director, Crm Commercial Field Optimization
Johnson & Johnson Innovative Medicine
Titusville, New Jersey, United States of America
Base: $137,000 to $235,750; bonus/equity: not spec...
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Crm platform development
Field sales optimization
Ai-driven automation
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Johnson & Johnson is seeking an Associate Director for CRM Commercial Field Optimization in Titusville, NJ. The role involves leading the transition to a new CRM platform for field sales teams, ensuring alignment with business goals and compliance, while also enhancing user adoption through effective training and change management.
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Job Summary
Lead the transition to a next-generation CRM platform across US field sales teams, defining requirements and shaping solutions for representatives, managers, and Regional Directors.
Develop product strategy for CRM locally while coordinating with global initiatives, setting the product roadmap and leading development efforts for all capabilities in the CRM platform.
Identify opportunities to reduce manual effort through AI-driven automation and intelligent orchestration, measuring ROI of AI capabilities in CRM specific to field commercial teams.
Matching Summary
Match Score: 75
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Johnson & Johnson is seeking an Associate Director for CRM Commercial Field Optimization in Titusville, NJ. The role involves leading the transition to a new CRM platform for field sales teams, ensuring alignment with business goals and compliance, while also enhancing user adoption through effective training and change management.
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Salary
Base: $137,000 to $235,750; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, 401(k), long-term incentive program, paid time off
Skills & Requirements
Must-have
CRM platform development
field sales optimization
AI-driven automation
customer journey orchestration
product roadmap development
Nice-to-have
change management
learning and development
vendor partnership management
cross-functional collaboration
Key Requirements
BS Degree required
At least 8 years of workforce experience
5 years of pharmaceutical industry experience
Experience with CRM systems and solutions
Experience in AI
Demonstrated ability to influence in a large and matrixed organization