Technical Operations Support & Hardware Fleet Operations Manager

Sonyinteractiveentertainmentglobal

Aliso Viejo, CA, United States
On-site
5+ years technical operations experience
2+ years leadership role
Linux system troubleshooting
Sony Interactive Entertainment is seeking a Manager of Technical Operations Support and Hardware Fleet Operations to lead teams focused on operational support and hardware reliability for their global infrastructure. The ideal candidate will have experience in technical operations, leadership, and strong Linux troubleshooting skills

Job Summary

  • This role leads two critical teams responsible for operational support, hardware reliability, and the scalability of global cloud gaming infrastructure.
  • The ideal candidate will balance global team leadership with deep technical expertise to ensure seamless support coverage and high-quality hardware operations.
  • The position requires managing a globally distributed Technical Operations Support team alongside a U.S.-based Hardware Fleet Operations team focused on Linux systems.

Matching Summary

Match Score: 85

Sony Interactive Entertainment is seeking a Manager of Technical Operations Support and Hardware Fleet Operations to lead teams focused on operational support and hardware reliability for their global infrastructure. The ideal candidate will have experience in technical operations, leadership, and strong Linux troubleshooting skills.

Skills & Requirements

Must-have

  • 5+ years Technical Operations experience
  • 2+ years leadership role
  • Linux system troubleshooting
  • Global team management
  • SLA-driven support environments

Nice-to-have

  • Automation and scripting skills
  • Cross-functional collaboration
  • Continuous improvement culture
  • Hardware lifecycle management

Key Requirements

  • 5+ years in Technical Operations or IT Support
  • 2+ years in a leadership role
  • Experience managing distributed global teams
  • Hands-on Linux system experience

Work Rights

Not specified

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