Technical Account Manager

Workday

Not specified; not specified; not specified
4+ years product support experience
Complex b2b enterprise software background
Strong technical acumen and architecture knowledge
The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Technical Account Management team

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Technical Account Management team.
  • Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and coordinate business-critical incidents.
  • Workday offers a culture rooted in integrity and empathy where employees are trusted to take risks and grow with company support.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Technical Account Management team.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 4+ years product support experience
  • Complex B2B enterprise software background
  • Strong technical acumen and architecture knowledge
  • Experience with HCM, Payroll, or Financials
  • Ability to engage C-level executives

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Experience chairing steering committee meetings
  • Passion for customer relations
  • Self-sufficient customer advocacy skills

Key Requirements

  • BS or MS in Computer Science or equivalent
  • 4+ years in product support or account management
  • 7+ years for Senior Technical Account Manager level
  • Experience implementing complex SaaS solutions
  • Proven history managing escalations at executive levels

Work Rights

Not specified

Tailored Resume

Cover Letter