As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including home loans, business banking, and financial advice.
The role involves working in a multi-channel branch environment, servicing customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Effective problem solving skills
Ability to work in busy retail environment
Strong communication skills
Nice-to-have
Interest in financial wellbeing
Ability to articulate financial terms clearly
Integrity and customer centric approach
Experience in multi-channel banking environment
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for full-time roster 8.35am - 5.00pm Monday to Friday