Customer Service Associate - Level 1

Bosch Rexroth Pty. Ltd.

Taguig, Philippines
On-site
Customer service experience
English communication skills
Ms-office proficiency
Provides advice and guidance to customers for tools, products, platforms, etc. via call, e-mail, chat and social media

Job Summary

  • Provides advice and guidance to customers for tools, products, platforms, etc. via call, e-mail, chat and social media.
  • Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests.
  • Achieve the individual and service key performance indicators and strive to continuously develop and improve the processes.

Matching Summary

Provides advice and guidance to customers for tools, products, platforms, etc. via call, e-mail, chat and social media.

Skills & Requirements

Must-have

  • Customer service experience
  • English communication skills
  • MS-Office proficiency
  • Inbound/outbound customer support
  • High customer experience

Nice-to-have

  • Natural communicator
  • Solution-oriented mindset
  • Ability to work under pressure
  • Team engagement
  • Social media experience

Key Requirements

  • Minimum 6 months customer service experience
  • Good English verbal and written skills
  • Basic MS-Office knowledge
  • Willing to work ASAP

Work Rights

Not specified

Tailored Resume

Cover Letter