Business Customer Success Manager

Autodesk

Multiple Locations
Base: $77,800 - $134,200; bonus/equity: annual cas...
Drive measurable roi
Customer success plans
Monitor product usage
The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk’s Business Plan customers

Job Summary

  • The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk’s Business Plan customers.
  • You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans.
  • From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Matching Summary

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk’s Business Plan customers.

Salary

Base: $77,800 - $134,200; Bonus/Equity: Annual cash bonuses, commissions, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Drive measurable ROI
  • Customer Success Plans
  • Monitor product usage
  • Collaborate cross-functionally
  • Engage with stakeholders at all levels

Nice-to-have

  • Customer-first mindset
  • High emotional intelligence
  • Voice of the customer
  • Digital transformation initiatives

Key Requirements

  • Up to 5 years of experience
  • Demonstrated ability to uncover customer business challenges
  • Experience building mutual success plans
  • Strong executive-level communication
  • Ability to prioritize and manage multiple complex accounts

Work Rights

Not specified

Tailored Resume

Cover Letter