Bilingual Associate Manager, Investment Claims

Manulife

Remote
Base: $71,475.00 cad - $119,125.00 cad; bonus/equi...
Fully remote
Bilingual (french & english) required
Leadership experience in claims
Oversee daily work prioritization
The Bilingual Associate Manager plays a critical leadership role supporting the day-to-day operations of the Claims team, overseeing junior team members and ensuring service excellence

Job Summary

  • The Bilingual Associate Manager plays a critical leadership role supporting the day-to-day operations of the Claims team, overseeing junior team members and ensuring service excellence.
  • This role involves leading a team of service-focused specialists, building and coaching a high-performing team, and managing employees across multiple Canadian locations.
  • Manulife offers a flexible environment where well-being and inclusion are prioritized, empowering employees to learn and grow their careers.

Matching Summary

The Bilingual Associate Manager plays a critical leadership role supporting the day-to-day operations of the Claims team, overseeing junior team members and ensuring service excellence.

Salary

Base: $71,475.00 CAD - $119,125.00 CAD; Bonus/Equity: Incentive programs and incentive compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Bilingual (French & English) required
  • Leadership experience in Claims
  • Oversee daily work prioritization
  • Monitor business controls and call quality
  • Lead effectively in high-volume environment

Nice-to-have

  • Excellent customer service skills
  • Strong influencing and negotiation
  • Investigative and analytical abilities
  • Adaptability and sound judgment
  • Develop and mentor high-potential employees

Key Requirements

  • 5+ years of leadership experience
  • Bilingual (French & English) required

Work Rights

Not specified

Tailored Resume

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