Ict Service Desk Medewerker

Vrije Universiteit Brussel

Elsene, Belgium
On-site
Microsoft windows and macos support
Microsoft 365, sharepoint, and teams experience
First-line operational support
You will provide operational first-line support for Active Directory, Azure AD, Microsoft 365, Microsoft Intune, smartphones, printers, Wi-fi, and proprietary software

Job Summary

  • You will provide operational first-line support for Active Directory, Azure AD, Microsoft 365, Microsoft Intune, smartphones, printers, Wi-fi, and proprietary software.
  • You will be the friendly face and first point of contact for end-users at our counter, receiving them in a professional, customer-oriented manner.
  • We offer a full-time contract of indefinite duration with a gross monthly salary linked to grade 4, 5, or 6, depending on your competencies and relevant work experience.

Matching Summary

You will provide operational first-line support for Active Directory, Azure AD, Microsoft 365, Microsoft Intune, smartphones, printers, Wi-fi, and proprietary software.

Skills & Requirements

Must-have

  • Microsoft Windows and MacOS support
  • Microsoft 365, SharePoint, and Teams experience
  • First-line operational support
  • Customer-oriented and friendly approach
  • Teamwork and proactive attitude

Nice-to-have

  • Process improvement suggestions
  • Coaching less experienced colleagues
  • Interest in new technologies

Key Requirements

  • Graduaats- or bachelor diploma or equivalent experience
  • Minimum 3 years hands-on experience
  • Experience with a ticketing system
  • Knowledge of Microsoft Windows and MacOS
  • Experience with installing and configuring workstations
  • Applied basic knowledge of ITIL v3 or 4

Work Rights

Not specified

Tailored Resume

Cover Letter