Team Manager - General Insurance Operations - Secondment

Lloyds Banking Group

Leeds, United Kingdom
Base: £33,204 - £45,435; bonus/equity: annual perf...
40% onsite
Experience leading teams in fast-paced environment
Strong coaching skills with evidence of improving performance
Ability to interpret performance and quality data
This role plays a key part in building technical capability and embedding a strong customer-first culture within the General Insurance Customer Operations team

Job Summary

  • This role plays a key part in building technical capability and embedding a strong customer-first culture within the General Insurance Customer Operations team.
  • The company offers a generous pension contribution of up to 15%, an annual performance-related bonus, and share schemes including free shares.
  • We are committed to creating a consciously inclusive workplace where colleagues can be themselves, thrive and perform at their best.

Matching Summary

This role plays a key part in building technical capability and embedding a strong customer-first culture within the General Insurance Customer Operations team.

Salary

Base: £33,204 - £45,435; Bonus/Equity: Annual performance-related bonus; Benefits: Up to 15% pension contribution; Share schemes; 24 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Experience leading teams in fast-paced environment
  • Strong coaching skills with evidence of improving performance
  • Ability to interpret performance and quality data
  • Knowledge of compliance conduct risk and customer outcomes
  • Confident communication and decision-making skills

Nice-to-have

  • Experience in financial services or regulated operations
  • Involvement in change or continuous improvement activity
  • Experience supporting recruitment or colleague development
  • Culture positive driven activities experience

Key Requirements

  • Experience leading teams in customer-focused environment
  • Knowledge of compliance and regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter