Guest Experience Lead | Montgomery Village

Lululemon

Santa Rosa, California, United States
Base: $24.00 - $27.61ph; bonus: $2.00ph target; be...
On-site
1 year retail or customer experience
Ability to lead from the floor
Conduct store opening and closing procedures
Lululemon is seeking a Guest Experience Lead for their Santa Rosa, California store, responsible for enhancing customer interactions and driving store performance through exceptional guest experiences. The role requires a blend of leadership, customer service, and product knowledge to ensure a high-quality in-store environment

Job Summary

  • The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience through technical product education and inclusive leadership.
  • Team members are eligible for competitive bonus programs, extended health benefits, and generous employee discounts as part of the total rewards package.
  • This role requires dynamic movement throughout the store to assess business needs while maintaining operational excellence and supporting team development.

Matching Summary

Match Score: 85

Lululemon is seeking a Guest Experience Lead for their Santa Rosa, California store, responsible for enhancing customer interactions and driving store performance through exceptional guest experiences. The role requires a blend of leadership, customer service, and product knowledge to ensure a high-quality in-store environment.

Salary

Base: $24.00 - $27.61/hour; Bonus: $2.00/hour target; Benefits: Extended health, dental, PTO, retirement matching

Skills & Requirements

Must-have

  • 1 year retail or customer experience
  • Ability to lead from the floor
  • Conduct store opening and closing procedures

Nice-to-have

  • Experience in leading delegated assignments
  • Mentoring or assisting peers
  • Food safety certification for experiential stores

Key Requirements

  • Legally authorized to work in the country
  • Reliable transportation methods
  • Availability for varied shifts including weekends and holidays

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter