Emea Regional Technical Support Manager

Radware Ltd.

Tel Aviv, IL
**
5+ years technical support experience
Network engineering background
Cyber security domain expertise
** Radware Ltd. is seeking an EMEA Regional Technical Support Manager to lead and oversee technical support operations in the EMEA region. The role focuses on operational execution, team management, and customer experience, requiring a strong background in networking and cybersecurity, alongside proven leadership experience. **

Job Summary

  • The role is responsible for leading EMEA Technical Support operations to ensure efficient case handling and service excellence.
  • Candidates must have proven experience managing technical teams within networking and cyber security domains.
  • Radware offers a collaborative culture recognized as one of the World's Best Places to Work.

Matching Summary

Match Score: 75

** Radware Ltd. is seeking an EMEA Regional Technical Support Manager to lead and oversee technical support operations in the EMEA region. The role focuses on operational execution, team management, and customer experience, requiring a strong background in networking and cybersecurity, alongside proven leadership experience. **

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • Network engineering background
  • Cyber security domain expertise
  • Team leadership in global matrix
  • High severity incident management

Nice-to-have

  • Customer centric mindset
  • Continuous improvement focus
  • Collaborative team environment
  • Strategic customer case handling

Key Requirements

  • 5+ years experience in Technical Support or Engineering
  • Proven people management experience
  • Experience with high-severity escalations
  • Global matrix environment experience

Work Rights

Not specified

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