Sr. Retention Manager

Sony Interactive Entertainment

San Mateo, CA, US
Base: $161,100 — $241,700 usd; bonus/equity: eligi...
Remote
6+ years subscription business experience
4+ years retention strategy experience
Data analysis and experimentation skills
Sony Interactive Entertainment is seeking a Senior Retention Manager to enhance customer lifetime value and reduce churn for their PlayStation Plus service. The role involves collaborating across various teams to implement retention strategies globally, leveraging data and market insights

Job Summary

  • This role is pivotal in bringing to bear the value of the existing customer base through outstanding monetization strategies.
  • The position requires leading the creation and implementation of the international PlayStation Plus retention approach to lower churn and grow renewals.
  • Candidates will collaborate with teams across Europe, the Americas, and Asia to align priorities and ensure smooth implementation of retention plans.

Matching Summary

Match Score: 85

Sony Interactive Entertainment is seeking a Senior Retention Manager to enhance customer lifetime value and reduce churn for their PlayStation Plus service. The role involves collaborating across various teams to implement retention strategies globally, leveraging data and market insights.

Salary

Base: $161,100 — $241,700 USD; Bonus/Equity: Eligible for bonus package; Benefits: Medical, dental, vision, matching 401(k), PTO, wellness program, employee discounts

Skills & Requirements

Must-have

  • 6+ years subscription business experience
  • 4+ years retention strategy experience
  • Data analysis and experimentation skills
  • Cross-functional collaboration across Product and Payments
  • Global market trend knowledge

Nice-to-have

  • Experience in global organizations
  • Familiarity with gaming industry landscape
  • Creative problem-solving abilities
  • Strong presentation skills in PowerPoint

Key Requirements

  • Bachelor's degree or equivalent experience
  • 6+ years in subscription-based businesses
  • 4+ years focused on retention
  • Proficiency in Excel and PowerPoint

Work Rights

Not specified

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