Product Support Analyst

Amex GBT

Gurgaon, India
Not specified; not specified; flexible benefits ta...
5 years in travel industry experience
3 years gds platform experience
Online booking tool proficiency
Amex GBT is seeking a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a 24/7 operational role

Job Summary

  • Amex GBT is seeking a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a 24/7 operational role.
  • The successful candidate will possess extensive experience in corporate travel workflows and Global Distribution Systems like Sabre or Amadeus.
  • Employees enjoy flexible benefits, travel perks, and access to over 20,000 learning courses within an inclusive culture that values every voice.

Matching Summary

Amex GBT is seeking a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a 24/7 operational role.

Salary

Not specified; Not specified; Flexible benefits tailored to country including health insurance and retirement programs

Skills & Requirements

Must-have

  • 5 years in travel industry experience
  • 3 years GDS platform experience
  • Online Booking Tool proficiency
  • 24/7 shift work availability
  • Client servicing and support background

Nice-to-have

  • Strong business writing skills
  • Experience with profile management
  • Ability to work across time zones
  • Collaborative team environment
  • Subject matter expertise on travel practices

Key Requirements

  • Minimum 5 years in travel industry
  • Minimum 3 years hands-on GDS experience
  • Proficiency with Microsoft Office Suite
  • Experience with online booking tools

Work Rights

Not specified

Tailored Resume

Cover Letter