Define and develop the Business Intelligence and Customer Experience area to ensure added value to the customer experience
Job Summary
Define and develop the Business Intelligence and Customer Experience area to ensure added value to the customer experience.
Manage commercial relationships with top online and offline merchants, negotiating new promotions and identifying future sales opportunities.
Responsible for strategy, metrics of sales campaigns, and promotional events, coordinating strategy with the marketing area and controlling the allocated budget.
Matching Summary
Define and develop the Business Intelligence and Customer Experience area to ensure added value to the customer experience.
Skills & Requirements
Must-have
Mortgage product development
Portfolio performance monitoring
Commercial relationship management
Customer experience strategy
Innovation lab management
Sales campaign strategy
Nice-to-have
Strong commercial awareness
Excellent communication skills
Effective decision-making
Relationship building at all levels
Conflict management skills
Key Requirements
10+ years relevant experience
Bachelor's Degree
Master's degree preferred
Experience in Business Administration, Negotiation, Business Strategy, Mkt
Experience as Chief of Staff to CMO / Marketing Manager / Credit Card Promotions