Customer Service Representative

Kyndryl

Hybrid
Knowledge of windows, mac, or linux operating systems
Support help desk knowledge
Troubleshooting and problem-solving skills
This role serves as a gateway into IT for individuals without prior tech experience, focusing on personality and empathy

Job Summary

  • This role serves as a gateway into IT for individuals without prior tech experience, focusing on personality and empathy.
  • Employees will receive extensive training on Microsoft 365, Excel, and various platforms while earning certifications like Google Cloud and Azure.
  • The position offers a 'start here, go anywhere' career path with opportunities to move into escalation teams or senior technical roles.

Matching Summary

This role serves as a gateway into IT for individuals without prior tech experience, focusing on personality and empathy.

Skills & Requirements

Must-have

  • Knowledge of Windows, Mac, or Linux operating systems
  • Support help desk knowledge
  • Troubleshooting and problem-solving skills
  • Active listening with flexibility to adapt

Nice-to-have

  • 2+ years experience in customer service or technical support
  • Flexible to work in Voice and Chat Process
  • Willingness to work Night Shifts / Rotational Shifts
  • Growth mindset and inclusive work style

Key Requirements

  • Windows 10 troubleshooting experience
  • Excellent communication skills
  • Experience modifying approaches to customer needs

Work Rights

Not specified

Tailored Resume

Cover Letter