Senior Client Success Manager

Navan (TripActions)

Remote, United States
Base: $110,000 - $120,000 usd; bonus/equity: targe...
Remote
10+ years experience in travel industry
Corporate travel domain expertise
Cross-functional stakeholder management
Navan is seeking a Senior Client Success Manager to enhance customer experiences and ensure they align with the company's service standards. The ideal candidate will have extensive experience in the travel industry, strong interpersonal skills, and the ability to manage cross-functional relationships

Job Summary

  • This role serves as a strategic liaison between Support and Customer Success teams to ensure the customer experience meets or exceeds expectations.
  • The incumbent must manage expectations across Sales, CSMs, and clients while driving operational improvements based on customer feedback and data analysis.
  • Success requires leveraging deep industry knowledge to proactively mitigate escalations and standardize support data reporting for client presentations.

Matching Summary

Match Score: 85

Navan is seeking a Senior Client Success Manager to enhance customer experiences and ensure they align with the company's service standards. The ideal candidate will have extensive experience in the travel industry, strong interpersonal skills, and the ability to manage cross-functional relationships.

Salary

Base: $110,000 - $120,000 USD; Bonus/Equity: Target incentive compensation included in range; Benefits: Not specified

Skills & Requirements

Must-have

  • 10+ years experience in Travel Industry
  • Corporate Travel domain expertise
  • Cross-functional stakeholder management
  • High value customer relationship building
  • Data-driven operational improvements
  • Support escalation mitigation

Nice-to-have

  • Strategic thinking with intuitive decision making
  • Ability to sell success and failure scenarios
  • Strong analytical skills for data insights
  • Experience aligning internal and external stakeholders
  • Proactive issue identification capabilities

Key Requirements

  • 10+ years experience in Travel Industry
  • Corporate Travel ideal background
  • Based out of US or UK

Work Rights

Must be based in US or UK

Tailored Resume

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