Own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti’s global SaaS customers
Job Summary
Own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti’s global SaaS customers.
Lead and scale a high-impact team of leaders and practitioners responsible for enabling customer success from Day 1 through effective project governance, strategic alignment, and operational excellence.
This executive role is ideal for someone who thrives in driving customer transformation at scale, leading with data and AI enablement, building cross-functional trust, and developing the next generation of delivery leadership.
Matching Summary
Own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti’s global SaaS customers.
Skills & Requirements
Must-have
global SaaS customer onboarding
implementation and services delivery
lead and scale global teams
AI-driven automation in services
executive stakeholder engagement
cross-functional influence
Nice-to-have
customer transformation at scale
data and AI enablement
developing next-gen delivery leadership
wellness or healthcare industry experience
Key Requirements
15+ years in SaaS customer implementation
5+ years in executive leadership
Managed global professional services/consulting organizations with 50+ team members
Proven success scaling AI-driven solutions
Deep understanding of SaaS delivery models
Familiarity with delivery tools (Rocketlane, Salesforce, Jira)