Mitarbeiter Service Delivery (m/w/d)

Sonova Group

Erfurt, Germany
Customer service experience
Logistics complaints handling
Ms office proficiency
You are the central point of contact for customer inquiries related to end-to-end supply chain processes

Job Summary

  • You are the central point of contact for customer inquiries related to end-to-end supply chain processes.
  • You ensure that complaints, delivery issues, and customer inquiries are handled correctly, on time, and with a customer-focused approach.
  • You have the opportunity to contribute to process improvements and enhance service quality and customer satisfaction.

Matching Summary

You are the central point of contact for customer inquiries related to end-to-end supply chain processes.

Skills & Requirements

Must-have

  • Customer service experience
  • Logistics complaints handling
  • MS Office proficiency
  • CRM system experience
  • German and English language skills

Nice-to-have

  • SAP/ERP knowledge
  • Proactive work style
  • Team collaboration

Key Requirements

  • Customer service experience
  • Salesforce or SAP/ERP experience
  • German and English language skills
  • Office software proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter