Executive - Business Channels (operations & Customer Service)

Hong Leong Bank

PJC-PJ City, Malaysia
Customer service skills
Transaction processing experience
Cross-selling abilities
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores

Job Summary

  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores.
  • Support the Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration.
  • Represent HLB in relationship building with the community.

Matching Summary

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores.

Skills & Requirements

Must-have

  • Customer service skills
  • Transaction processing experience
  • Cross-selling abilities

Nice-to-have

  • Excellent communication skills
  • Professional appearance
  • Teamwork and collaboration

Key Requirements

  • Degree/Diploma Holder
  • Related working experience in financial institution
  • FIMM / UT license

Work Rights

Not specified

Tailored Resume

Cover Letter