The Lead Investor Services Advisor Associate is responsible for handling escalated calls, coaching associates, and ensuring regulatory compliance within the Investor Service team
Job Summary
The Lead Investor Services Advisor Associate is responsible for handling escalated calls, coaching associates, and ensuring regulatory compliance within the Investor Service team.
Empower offers a diverse and inclusive benefits package including medical, dental, vision, life insurance, 401(k) with company matching, tuition reimbursement, and generous paid time off.
The company values purpose, well-being, work-life balance, and internal mobility, fostering a welcoming and inclusive environment with opportunities for career growth.
Matching Summary
The Lead Investor Services Advisor Associate is responsible for handling escalated calls, coaching associates, and ensuring regulatory compliance within the Investor Service team.
Salary
Base: $65,600.00 - $92,675.00; Bonus/Equity: Bonus program available; Benefits: Medical, dental, vision, life insurance, 401(k) with company matching, tuition reimbursement, paid time off
Skills & Requirements
Must-have
Handling complex escalated calls
Coaching and developing associates
Regulatory compliance adherence
Wealth management conversation improvement
Fraud verification for distributions
Participant focused service environment
Nice-to-have
Flexible work environment
Inclusive and welcoming culture
Volunteer and community engagement
Business Resource Groups participation
Supportive leadership partnership
Key Requirements
Bachelors degree or equivalent experience
5 years wealth management experience
Experience in brokerage trading and trade approval