AlphaSense is seeking a Manager I for its Expert Insights team in Waterford, Ireland, to lead and coach Analysts and Client Research Managers in delivering exceptional service. The role emphasizes team management, communication, and support in a fast-paced environment focused on market intelligence and decision-making
Job Summary
The Manager I, Expert Insights - ECS will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high-energy, and collaborative environment.
This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.
Develop, manage, and incentivise Analysts & Customer Research Managers in achieving and exceeding key metrics.
Matching Summary
Match Score: 85
AlphaSense is seeking a Manager I for its Expert Insights team in Waterford, Ireland, to lead and coach Analysts and Client Research Managers in delivering exceptional service. The role emphasizes team management, communication, and support in a fast-paced environment focused on market intelligence and decision-making.
Skills & Requirements
Must-have
people management experience
customer service coaching
team performance metrics
quality assurance reviews
department initiatives execution
Nice-to-have
open-minded and curious listener
self-starter attitude
navigate ambiguity
build relationships at all levels
Key Requirements
3+ years of experience in people management
Ability to effectively train, coach and mentor a team
Exceptional communication and interpersonal skills