Yardi Project Manager

Apex Group Ltd

Yardi support ticket management
Itsm tools proficiency
Client communication and reporting
Oversee the entire lifecycle of Yardi-related support tickets from creation to resolution, ensuring timely resolution within SLAs

Job Summary

  • Oversee the entire lifecycle of Yardi-related support tickets from creation to resolution, ensuring timely resolution within SLAs.
  • Prepare weekly and monthly reports on Yardi support ticket statistics, highlighting key metrics and trends, and present findings to clients.
  • Leverage a background in finance to understand and address Yardi-related support issues effectively and collaborate with business teams.

Matching Summary

Oversee the entire lifecycle of Yardi-related support tickets from creation to resolution, ensuring timely resolution within SLAs.

Skills & Requirements

Must-have

  • Yardi support ticket management
  • ITSM tools proficiency
  • Client communication and reporting
  • Finance background
  • India Night shift working

Nice-to-have

  • Positive disrupter mindset
  • Eagerness to learn new applications
  • Bridging process and support gaps

Key Requirements

  • 5 years relevant experience as support manager
  • Bachelor's degree in Finance, Business, or related field
  • Proficiency in ITSM tools (Jira, ServiceNow)
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter