The role requires performing expert-level troubleshooting to ensure the integrity and stability of Epic Professional Billing applications for complex customers
Job Summary
The role requires performing expert-level troubleshooting to ensure the integrity and stability of Epic Professional Billing applications for complex customers.
Candidates must demonstrate strong judgment regarding patient safety, financial integrity, and regulatory compliance while managing multiple clients simultaneously.
The position involves mentoring team members, creating detailed documentation, and delivering high-quality customer service to IT leadership and end-users.
Matching Summary
The role requires performing expert-level troubleshooting to ensure the integrity and stability of Epic Professional Billing applications for complex customers.
Skills & Requirements
Must-have
Epic Certification in Professional Billing
3+ years EHR implementation or support experience
Expert-level troubleshooting for EHR applications
Ticketing system and change management proficiency
Strong written and verbal communication skills
Nice-to-have
ITIL process knowledge
Previous project management experience
Systems implementation participation
Mentoring and team growth capabilities
Ability to work independently with minimal oversight
Key Requirements
Post-secondary education or equivalent experience
Epic Certification in Professional Billing required
Minimum 3 years of EHR module experience
Experience with ticketing systems and change control policies