Guest Services Lead - Atrium Health's Carolinas Medical Center Ft

Atrium Health

Charlotte, North Carolina, US
Base: $21.85 - $32.80; bonus/equity: not specified...
Customer service and information provision
Respond to patient and guest complaints
Assist with directions and facility information
Coordinate activities of assigned teammates, orient new teammates, and provide ongoing training and assessment of staff

Job Summary

  • Coordinate activities of assigned teammates, orient new teammates, and provide ongoing training and assessment of staff.
  • Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner, responding to complaints and assisting with directions.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Coordinate activities of assigned teammates, orient new teammates, and provide ongoing training and assessment of staff.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Customer service and information provision
  • Respond to patient and guest complaints
  • Assist with directions and facility information
  • Emergency and crisis response
  • Data collection for service improvement

Nice-to-have

  • Promote open communication
  • Invest in career development
  • Equitable care for all

Key Requirements

  • High School Diploma or GED
  • Valid Driver's License
  • Basic Life Support Certification
  • Annual Defensive Driving Course
  • Ability to type 60 words per minute
  • Computer proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter