The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers
Job Summary
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.
This role isn’t just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.
Skills & Requirements
Must-have
leading customer success teams
driving customer satisfaction
risk management
executive relationship building
collaboration across internal teams
Nice-to-have
passionate about bettering business
driving innovation
keeping core values at heart
empowering Trailblazers
Key Requirements
5 years in a front-line leadership position
Experience leading customer success teams
Ability to drive influencing conversations at C-level