Remote Response Associate, Roadside Assistance Csr

Agero

Remote
Not specified; not specified; not specified
Remote
Handle inbound emergency calls
Dispatch service providers
Manage high-stress situations
Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points

Job Summary

  • Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points.
  • Response Associates serve as the first point of contact for customers experiencing vehicle breakdowns or emergencies.
  • The role requires coordinating directly with external providers to ensure accurate and rapid dispatch of tow trucks.

Matching Summary

Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle inbound emergency calls
  • Dispatch service providers
  • Manage high-stress situations
  • Empathetic customer guidance
  • Quick decision making under pressure

Nice-to-have

  • Calm demeanor in crisis
  • Strong communication skills
  • Team-oriented mindset
  • Tech-savvy with dispatch platforms

Key Requirements

  • Full-time availability for shifts between 4am and 11pm EST
  • Participation in 2-week remote training classes
  • Ability to work early mornings, days, afternoons, evenings, or nights

Work Rights

Not specified

Tailored Resume

Cover Letter