Senior Resolution Coordinator, Contact Center

Walmart

Bentonville, AR, United States
$16ph; premiums up to $3.00ph; health, financial, ...
Advanced resolution and consultative support
Manage escalated seller contacts
Ai insights for coaching
Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements

Job Summary

  • Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements.
  • This role balances complex issue resolution with coaching to promote seller success.
  • Walmart offers competitive pay, performance-based bonus awards, and a comprehensive benefits package including health, financial, and paid time off benefits.

Matching Summary

Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements.

Salary

$16/hour; Premiums up to $3.00/hour; Health, financial, and PTO benefits

Skills & Requirements

Must-have

  • Advanced resolution and consultative support
  • Manage escalated seller contacts
  • AI insights for coaching
  • CRM documentation
  • Queue management and process adherence

Nice-to-have

  • Confident handling sensitive escalations
  • Business-level communicator
  • Adaptive and comfortable with ambiguity
  • Proactive consultative mindset
  • Ethical and transparent decision-making

Key Requirements

  • 6 months contact center or retail experience
  • 6 months basic computer processing/data entry
  • 1-2 years contact center or consultative support
  • Proven escalation handling experience
  • Advanced CRM and multi-system fluency

Work Rights

Not specified

Tailored Resume

Cover Letter